1. Introduction

Welcome to https://tutoy.naggar-and-estorgy.com/ (“we”, “our”, or “the store”). This Shipping & Delivery Policy explains how we process, ship, and deliver your orders, and what you can expect when shopping with us.

2. Order Processing

• Once an order is placed, we confirm and process it as quickly as possible.

• Processing times may vary depending on product availability.

• You will receive email updates about your order status.

3. Shipping Methods & Delivery Times

• We use trusted delivery partners to ensure safe and timely shipping.

• Standard shipping typically takes [insert number] business days.

• Expedited shipping options may be available at checkout.

• Delivery times may vary due to location, holidays, or unforeseen circumstances.

4. Shipping Costs & Charges

• Shipping fees are calculated at checkout based on your location and order size.

• Any additional customs or import duties are the responsibility of the customer.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can track your order directly through our delivery partner’s website.

6. Damaged or Lost Items

• If your order arrives damaged, contact us immediately at the email below with photos and order details.

• In case of lost packages, we will work with the delivery partner to resolve the issue promptly.

7. Third-Party Delivery Services

• We may use third-party shipping services to deliver your order.

• We are not responsible for delays or issues caused by these external services.

8. Contact Information

For any questions regarding shipping or delivery, please contact us at:
Email: info@tutoy.com
Phone: +20 1015559031