1. Introduction

Welcome to https://tutoy.naggar-and-estorgy.com/ (“we”, “our”, or “the store”). This Refund & Cancellation Policy explains how you can cancel your orders or request refunds, and what you can expect during the process.

2. Order Cancellation

• Orders can be cancelled within [insert timeframe, e.g., 24 hours] of placement.

• To cancel an order, contact us immediately via email or phone.

• Once an order is shipped, cancellation may not be possible; see our return policy for shipped items.

3. Refund Requests

• Refunds are available for eligible items according to our return conditions.

• To request a refund, contact us with your order details and reason for return.

• Refunds are processed using the original payment method within [insert number] business days.

4. Return Conditions

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items (e.g., digital products, perishable goods) may not be eligible for return.

• Customers are responsible for return shipping costs unless the return is due to our error.

5. Partial Refunds or Exchanges

• Partial refunds may apply if items are damaged, used, or not in original condition.

• Exchanges may be possible depending on stock availability.

6. Contact Information

For any questions or to initiate a cancellation or refund, please contact us at:
Email: info@tutoy.com
Phone: +20 1015559031